A Modern Contact Center Built for
Travel & Hospitality
Thinkwise modernizes your entire service operation with a unified Microsoft-powered contact center that brings voice, email, automation, AI, and guest data into one single agent desktop.
No silos. No delays. Just exceptional guest experiences.
Key Capabilities
Engage guests on the channels they prefer all managed from one platform:
- Voice (inbound & outbound)
- Email & automated email-to-case
- Website & in-app chat
- WhatsApp / messaging (optional integration)
- Social channels (optional)
Agents never switch tools. Guests experience faster, more consistent service.
Bring together all guest interactions, preferences, stays, loyalty status, and service history into one unified view:
- Previous stays & booking patterns
- Room preferences & special requests
- Loyalty tier & benefits
- Past issues, escalations, and resolutions
- Personalized upsell recommendations
Your team always knows who the guest is – even before they speak.
Give your staff superpowers:
- AI-generated responses
- Instant case summaries
- Knowledge article recommendations
- Suggested next best actions
- Automated classification & routing
- Real-time transcription & sentiment
Agents become faster, more accurate, and more confident even during rush hours.
Transform hotel operations with automated workflows:
- Housekeeping requests
- Room service & dining reservations
- Engineering/maintenance tickets
- Concierge & travel desk inquiries
- Billing and post-stay questions
- Lost & found management
- Complaints & escalations
Every request is tracked with defined SLAs, routing, and follow-up.
Ensure every guest request reaches the right team instantly:
- Skill-based routing (e.g., loyalty desk, group bookings, international guests)
- Department-based routing (housekeeping, engineering, concierge)
- Priority routing (VIP guests, escalations)
- Multi-property routing for hotel groups
Reduce wait times and improve first-contact resolution rates.
Turn your contact center into a strategic decision engine with:
- Real-time dashboards
- SLA performance tracking
- Voice & email analytics
- Guest sentiment reports
- Supervisor insights
- Property-level comparisons
- Root-cause analysis
Optimize operations based on true guest data, not assumptions.
Use Cases Across the Guest Journey
Technology Powered by Microsoft
Our solution is built on Microsoft’s enterprise-grade cloud ecosystem, ensuring unmatched security, scalability, reliability, and global performance.
Seamless Integration with Your Hospitality Systems
Connect your PMS, POS, CRM, loyalty, and booking systems for a unified operational flow. We tailor the integration to your specific tech stack.
Key Benefits
Reduce guest wait times by 40–60%
Improve first-contact resolution
Ensure consistent SLAs across properties
Increase guest satisfaction & loyalty
Boost upsell revenue with AI-driven suggestions
Improve operational efficiency with automation
Deliver consistent global service standards
Why Choose Thinkwise
Hospitality Expertise
We understand hotel operations front desk, concierge, housekeeping, engineering, F&B, IT.
Microsoft Platform Mastery
AI-Driven Innovation
Custom Integrations
We adapt to your PMS/POS environment not the other way around.