ID Management

Location: Mumbai
L1: 2-3 years
L2: 4-6 years
L3: 8-10 years

L1 Deliverables:

• Mailbox creation, modification, and deletion if automation failed.
• AD ID creation, modification, and deletion if automation failed.
• Generic id creation, modification, and deletion (with mailbox or without mailbox)
• DL group Creation, Modification and Deletion
• Security group Creation, Modification and Deletion
• Service id Creation, Modification and Deletion
• GAL Modifications
• Password reset (Individual/Generic/Service id)
• Perform SNOW tickets assigned to ID Management- Request Fulfilment
• Unlock User id (Individual or any generic id)
• Mails/Call handling

L2 Deliverables:

• Automation Edge & Automation Anywhere: – Credentials Creation, Modification and Deletion
• Recertification of Generic and Service Accounts once in a year and need basis.
• Coordination with all stakeholders during incident / schedule activities till completion of tasks.
• Adherence to all scheduled tasks / jobs given by the bank.
• Recertification of DLs & Security Group once in a year and need basis.
• Perform SNOW tickets assigned to ID Management- Incident and change Management.
• Generation of AD & IGA reports on daily basis
• Creating the script for any requested information in AD and delivering it to the end user.
• Lead and drive potential automation opportunities to reduce daily / mundane tasks.
• Maintain Risk register and mitigate risks on time.
• Coordination with all stakeholders during incident / schedule activities till completion of tasks.
• Adherence to all scheduled tasks / jobs given by the bank.
• VA closure for all servers

L3 Deliverables:

• Preparation of RCA for Major Incidents
• Repeat Incident / Alert Analysis
• Preparing, maintaining, and updating of SOP and Knowledge Base
• Preparation of performance dashboard of team on monthly basis
• Preparation of report & managing the schedule for the recertification of generic. Service accounts & DL, security groups on monthly basis.
• Prepare a strategy for automating manual tasks and oversee it until completion.
• Identifying the automation used cases and automate the same by coordinating with the different teams.