Monitoring Lead

Location: Hyderabad
Mode of Work: Work from Office
Experience: 8-10 years

Requirements & Responsibilities:

• 8-10 years of Experience in Server Monitoring, Issue Altert  and good understanding of Ticketing/Monitoring tools for systems.
• Hands on Zabbix Operations Support on the Day-to-day activities including new onboardings
• Worked closely with all the Supporting Service Monitors & Support issues if any in Monitoring.
• Developed templates for use within the Zabbix monitoring environment.
• Utilized monitoring tools such as Zabbix, SiteScope, and Nagios to determine performance or system issues.
• Monitored and managed backup and restoration.
• Utilized troubleshooting skills to hunt down the root causes of issues and persistence in preventing them from happening again.
• Ensured that tickets were raised and closed as per SLA and if not, escalated as per the escalation matrix defined.
• Created and handover monitoring dashboards.
• ITIL foundation or experience of working in an ITIL environment
• 24×7 proactive monitoring of server. storage, backup, applications, and network environment alerts via monitoring tool and Email
• Escalate the incidents based on the standard procedure and rundown follow-up reporting per team and area, Escalate incidents Till closure

Any Technical education – BE/ B. Tech/BCA