Named engagements with a defined scope, a team behind them and an outcome to hit - the work you can put a contract around.
No silos. No delays. Just exceptional guest experiences.
Thinkwise modernizes your entire service operation with a unified Microsoft-powered contact center that brings voice, email, automation, AI, and guest data into one single agent desktop.
Engage guests on the channels they prefer - all managed from one platform:
Agents never switch tools. Guests experience faster, more consistent service.
Every stage is seamlessly managed inside the Thinkwise system.
Our solution is built on Microsoft’s enterprise-grade cloud ecosystem, ensuring unmatched security, scalability, reliability, and global performance.
Connect your PMS, POS, CRM, loyalty, and booking systems for a unified operational flow. We tailor the integration to your specific tech stack.
The operational effects hotels see once voice, email, cases and guest data run on one desktop.
We understand hotel operations - front desk, concierge, housekeeping, engineering, F&B, IT.
Deep implementation expertise across Dynamics 365, Omnichannel, ACS Voice, and Copilot.
Automation, predictive analytics, and smart workflows built for real-world hospitality needs.
We adapt to your PMS/POS environment - not the other way around.
Fast deployment, clear roadmaps, and measurable business outcomes.
A unified contact center for hotels and travel businesses, built on Microsoft Dynamics 365 Customer Service, that brings voice, email, chat, automation, AI and guest data into one agent desktop.
Inbound and outbound voice, email with automated email-to-case, website and in-app chat, and optionally WhatsApp and social channels - all managed from one platform.
Yes. We connect PMS, POS, CRM, loyalty and booking systems - including Oracle Opera PMS, Protel, StayNTouch, Cloudbeds, Micros POS, Medallia, TrustYou and Revinate - and tailor the integration to your stack.
Copilot for Service gives agents AI-generated responses, instant case summaries, knowledge article suggestions, next best actions, automated routing, and real-time transcription with sentiment.
Yes. Multi-property routing supports hotel groups, and reporting includes property-level comparisons and SLA tracking across properties.
Let’s build a modern, AI-driven contact center tailored for hospitality.
